Email us
The best way to reach us is by email at support@plimo.ai. We read every message and reply to you by email.
What we can help with
- Account and sign-in: trouble signing in, not receiving your email code, or using a different email address.
- Credits and payments: questions about your credit balance, a generation that failed, or a purchase. See our Refund Policy for how refunds work.
- Creations: a result that looks wrong, a download that doesn't work, or a feature you'd like to see.
- Reporting content: content you believe breaks our Content Policy or uses your work or likeness without permission.
- Privacy: requests to access, correct or delete your personal data. See our Privacy Policy for your rights.
- Partnerships and press: collaborations, creator projects and media requests.
When we reply
We usually reply within two business days. For partnership or press requests, please put "Partnership" or "Press" at the start of your subject line so your email reaches the right person sooner.
Help us help you
To help us answer faster, please include:
- The email address you use to sign in to Plimo.
- A short description of what happened and what you expected.
- Screenshots or the link to the creation, if it's about a specific result.
We will never ask for your sign-in code or your Google password. Please don't send them to anyone, including us.